In today’s business world, it can be difficult to find and select employees with the right behavioral characteristics for customer service jobs. Customer Service Assessment Tools are used to measure how well a person fits specific customer service jobs in your organization based on critical traits identified through research. The Customer Service Profile (CSP) includes a skills assessment and a personality assessment. The CSP measures: Trust, Tact, Behavioral Traits, Empathy, Conformity, Focus, Flexibility, Vocabulary and Numerical. There are vertical specialty versions available for hospitality, healthcare, financial services, and retail.
“We recently used the Customer Service Profile as a training tool to help our existing staff better understand their strengths and weaknesses. I found the survey most helpful in identifying areas that our team members both excel at and can use additional training.” – Aimee Hathaway, Human Resources Manager
“We use Customer Service Profile™ to select customer service reps who fit the culture of the clients that they serve. This results in more satisfied customers, and it helped us improve reps retention by 45%.” – James Hanson, Human Resource Manager