Pre-Employment Assessments Canada

In today’s business world, it can be difficult to find and select employees with the right behavioral characteristics for customer service jobs. Customer Service Assessment Tools are used to measure how well a person fits specific customer service jobs in your organization based on critical traits identified through research. The Customer Service Profile (CSP) includes a skills assessment and a personality assessment. The CSP measures: Trust, Tact, Behavioral Traits, Empathy, Conformity, Focus, Flexibility, Vocabulary and Numerical. There are vertical specialty versions available for hospitality, healthcare, financial services, and retail.

Customer Service Assessment Tool Comments

“We recently used the Customer Service Profile as a training tool to help our existing staff better understand their strengths and weaknesses. I found the survey most helpful in identifying areas that our team members both excel at and can use additional training.” – Aimee Hathaway, Human Resources Manager

“We use Customer Service Profile™ to select customer service reps who fit the culture of the clients that they serve. This results in more satisfied customers, and it helped us improve reps retention by 45%.”  – James Hanson, Human Resource Manager